Terms of Service

Last Updated: 2025/06/06

Please read these Terms of Use and our Risk Disclosure Statement carefully. By clicking “Start trading now” or using any AltCryptoGems service, you agree to these Terms and our Privacy Policy.

Who we are

We, AltCryptoGems (“AltCryptoGems”, “we”, “us”), located at Kaprova 14, Praha 1, Prague, Czech Republic (Regulated United Europe RC: 9827364), operate a simple platform for exchanging one digital token for another. We do not currently support trading between digital assets and fiat currencies.

Our services

AltCryptoGems matches your token orders with open orders from other users. Orders can be partially filled and may be filled by multiple counter-orders. You cannot pre-select a specific counterparty. We aim to keep the experience clear, fair, and beginner-friendly.

Eligibility & acceptable use

  • You must be at least 18 years old and legally allowed to use crypto services in your location.
  • Some locations may be restricted due to local rules.
  • Do not use the service for illegal activities, market manipulation, fraud, or to harm the platform.

Trading risks

Digital assets are volatile and may lose value quickly. Only trade what you can afford to lose. Make sure you understand how token exchanges work before placing orders.

Your account

  • Create a strong, unique password and keep your credentials secure.
  • Provide accurate information and keep it up to date.
  • You’re responsible for all activity on your account. Tell us promptly if you suspect unauthorized access.

Privacy

See our Privacy Policy to understand what we collect and how we use it. We minimize data collection and never sell your data.

Placing, canceling, and executing orders

  • You can cancel an order until it is executed (fully or partially). Once executed, that portion is final.
  • We may cancel or reject orders if required by law, due to technical issues, clear errors, or suspected abuse.

Deposits & withdrawals (no forced fees or plan limits)

You are free to deposit and withdraw supported assets following the in-app instructions. We do not impose “upgrade first,” “profit unlock,” or mandatory “tax/verification fee” requirements to access your funds. Network (blockchain) fees may apply and are shown transparently where relevant.

Compliance & security

To keep users safe and meet applicable laws, we may ask for limited identity verification (KYC) if required in your jurisdiction, or if unusual activity is detected. We may temporarily pause an account during a security review to protect you and others. We work to resolve reviews promptly and fairly.

Prohibited conduct (examples)

  • Illegal activity, sanctions violations, or using stolen funds.
  • Market manipulation (e.g., spoofing, wash trading), abusive automation, or account sharing.
  • Interfering with the platform, attempting to bypass security, or misusing our APIs.

Service changes & availability

We may modify features, pause the service for maintenance, or change supported assets. We’ll aim to give clear notice where possible. If we discontinue a feature, we’ll provide reasonable options for accessing your funds.

Liability & disclaimers

The service is provided “as is” and “as available.” To the extent permitted by law, we do not guarantee uninterrupted or error-free operation and are not liable for indirect or incidental damages. Nothing in these Terms limits rights that cannot be limited by law.

Your responsibilities

  • Comply with laws that apply to you and your use of digital assets.
  • Back up your wallet addresses and use strong security practices.
  • Only use the platform for lawful, legitimate purposes.

Dispute resolution

We encourage resolving issues through our Help Center first. If a dispute remains, the governing law and forum will be specified in the full Terms PDF linked above. Nothing prevents you from rights you have under non-waivable consumer laws.

Updates to these Terms

We may update these Terms to reflect improvements or legal requirements. If we make significant changes, we’ll notify you by email or in-app. Continued use after changes take effect means you agree to the updated Terms.

Contact

Questions? Visit the Help Center.