Privacy Policy

Last Updated: 2025/06/06

Welcome to AltCryptoGems (“AltCryptoGems”, “we”, “us”, “our”). This Privacy Policy explains what we collect, why we collect it, and the choices you have. We wrote this in plain language so it’s easy to understand. If you have questions, please email support@AltCryptoGems.com.

1) What we do

AltCryptoGems provides a simple platform to exchange one digital token for another. We do not support direct trading between digital assets and traditional (“fiat”) currencies.

2) Information we collect (minimal by design)

  • Account info: name (or display name), email, password (hashed), and country/region.
  • Contact info (optional): phone number if you add it for security alerts or support.
  • Transaction info: asset pairs you trade, timestamps, status (for your history/receipts).
  • Technical & usage info: basic device/browser data, pages viewed, and general city/country location to keep the site secure and improve performance.

We do not collect precise GPS location, clipboard contents, IMEI or similar hardware IDs, or biometric templates. If local laws require identity verification, we’ll request only what’s necessary and explain why at that time.

3) How we use information

  • Operate the service (accounts, trade execution, performance, reliability).
  • Security and fraud prevention (protecting you and other users).
  • Customer support and essential service communications (e.g., receipts, security alerts).
  • Legal compliance when applicable (responding to valid legal requests).

4) Cookies & similar tech

We use essential cookies so you can sign in and stay secure. We may use privacy-respecting analytics to understand feature usage (in aggregate). You can control cookies in your browser; disabling essential cookies may affect core functionality.

5) When we share information

We do not sell your personal information. We share it only with:

  • Service providers that help us run the platform (hosting, analytics, support). They must protect your data and follow our instructions.
  • Legal/safety when we believe disclosure is required by law or needed to prevent harm or fraud.

6) Data retention

We keep personal data only as long as needed to provide the service, meet legal requirements, resolve disputes, and maintain security. Then we delete or anonymize it.

7) Your rights & choices

  • Access & export: request a copy of your personal data.
  • Correct: update your account details.
  • Delete: request deletion of your personal data (subject to legal obligations).
  • Marketing: if we send marketing emails, you can unsubscribe anytime. We’ll still send essential service messages.

8) Security

We use industry-standard safeguards (e.g., encryption in transit, restricted access, monitoring). No system is 100% secure, so please use a strong, unique password and enable any extra security features we offer.

9) Children

Our services are for adults (18+) only. We do not knowingly collect data from children. If you think a child has provided data, contact us to remove it.

10) International use

If you access our services from outside the country where our servers are hosted, your data may be processed in other countries with different data protection laws. We take steps to protect your information wherever it’s processed.

11) Changes to this policy

We may update this policy to reflect improvements or legal requirements. If we make significant changes, we’ll notify you by email or in-app. The “Last Updated” date shows the current version.

12) Contact us

Email: support@AltCryptoGems.com
Help Center: AltCryptoGems.com